Important Update about COVID-19
As the impact of COVID-19 continues to be felt around the world, our heart goes out to all those who have been affected and our gratitude goes out those on the front lines. We want you to know that the health and well-being of our employees and our community will always be our top priority, and we realize this is a stressful time for our parents and parents to be.
We have proactively limited our assortment but will continue to ship items that are essential to providing a safe sleeping environment for children, such as cribs, mattresses, and conversion kits.
Additionally, beginning March 17th we are revising all service options to 'no contact' delivery. As such, all White Glove Delivery items will be unavailable for online purchase, and all Room of Choice (Saver Service) orders will be downgraded to Threshold Delivery Service. This service includes delivery beyond the main entrance of your address or to the lobby of an apartment/condo, but does not include delivery up any flight of stairs, set-up, installation, assembly or debris removal. Because of this reduction in service, we have temporarily reduced our required shipping fees on applicable items. We thank you for your understanding and wish you and your loved ones health and safety at this time.
Shipping & Delivery
NurseryWorks.net shipping rates are valid in the contiguous 48 United States. For international orders or orders shipping to Alaska, Hawaii, Puerto Rico and other US Territories, please contact firstname.lastname@example.org.
To shop our products at a retailer, please visit our Store Locator page to find the location nearest you.
Rates valid in the contiguous US only
|Cart Total||Shipping Fee|
|*exception: Gradient, Lydian, Vetro, Vetro Mini (with White Glove Delivery)||$600|
|Gradient, Lydian, Vetro, Vetro Mini||White glove with assembly||10-15 business days|
Novella 6-Drawer Dresser
Luma Crib, Ami Rocker, Tree Bookcase
|Saver Service||5-12 business days|
|Novella Crib, Sleepytime Rocker, Compass Rocker, Aura Bassinet, Novella Cushion Set, Ami Cushion Set, Novella Changing Tray, Matresses, Bedding, Conversion Kits||
Small Parcel (Fedex/UPS/USPS)
|5-7 business days|
|7-10 business day|
Shipping times quotes include:
- 1 business day where your order will be processed and prepared for shipment
- Orders received by 11:30AM PST will ship the same business day
- Orders received after 11:30AM will ship the next business day
- Tracking information is sent directly to our system within 24 hours from when the carrier picks up the order at our warehouse
WHITE GLOVE SERVICE DETAILS
White glove service includes a two (2) person delivery team, one flight of stairs, placement in your room of choice, light assembly, and unpacking and debris removal. Homes with more than one flight of stairs are subject to an additional fee of $25 per additional flight.
A White Glove service representative will call you to coordinate a 4-hour window delivery appointment. Deliveries are made for Monday through Friday, during normal business hours of 8am – 5pm.
* Please notify us by replying to the confirmation email if delivery requires more than one flight of stairs, or if there are any other delivery challenges so that we can make appropriate delivery arrangements
Unsuccessful delivery attempts will incur an additional fee of $99
* Please note that the tracking information found on the carrier's website should only be used as a general guideline and it is not a confirmed appointment. You will be contacted for the exact date and time of delivery.
SAVER SERVICE DETAILS
Saver service includes a two (2) person team and placement in your room of choice. This service does not include stairs, removal of packaging or assembly/setup. Homes with stairs are subject to $25 per flight.
A saver service representative will contact you within 3-10 business days to coordinate a 4-hour window delivery appointment. Deliveries are made for Monday through Friday, during normal business hours of 8AM – 5PM. Unsuccessful delivery attempts will incur an additional fee of $99 * Please note that the tracking information found on the carrier's website should only be used as a general guideline and it is not a confirmed appointment. You will be contacted for the exact date and time of delivery.
SMALL PARCEL & SMART POST SERVICE DETAILS
No signature is required for this delivery. Once your order is dispatched you will be sent an email notification with tracking information.
While placing your order, please check that your shipping address is correct as we're unable to redirect orders once they are on their way to you.
Can I choose a different shipping method or carrier?
Sorry, but customers cannot request alternate shipping methods or carriers. We select shipping carriers and services based on how we can currently best provide customers with good value and high quality of service.
Can I ship to a P.O. Box or APO/FPO address?
Sorry, in order to provide you with the best service we require a street address in order to set up proper white glove delivery.
When will you charge me for my order?
When placing your order, your credit or debit card will be pre-authorized for the full amount of the purchase upon completing checkout. Payment will only be collected (captured) from your card when your order is dispatched.
Will I be charged tax?
It depends on your order's shipping destination.
Nurseryworks.net will collect sales tax for orders shipping to AL, AR, CA, CO, CT, DC, FL, GA, ID, IL, IN, IA, KY, LA, ME, MI, MD, MA, MN, MS, NE,NM, NV, NC, ND, OH, OK, PA, RI, SC, SD, TX, UT, VT, VA, WA, WI, WV. Tax for these states is calculated and added to your order after entering your shipping address during checkout.