Shipping & Receiving

Most Nursery Works items are in stock and ready to ship. We require payment in full prior to shipping. In the cases where product is not in stock, we require a 50% deposit upon receipt of order.

Nursery Works will notify customer of approximate shipping date on sales order confirmations which are for convenience only and are not binding.

Shipping and handling charges for Nursery Works items are quoted in U.S. dollars and include insurance. All orders are F.O.B. Los Angeles, California, unless otherwise specified.

Receiving Goods

How to properly examine your Nursery Works shipment before signing

You should get in the habit of always checking your freight for signs of damage every time you receive a shipment. If you should discover a problem, bring it to the driver's attention immediately, then take the following steps:

For visible damage:

If the shipment shows visible signs of damage, please refuse the shipment and note the description of the damage on the driver's receipt BEFORE SIGNING.

For concealed damage:

Aside from visible damage, you must also look for signs of concealed damage. Please note that although damages may appear minimal on the box, the inner contents of the package could be severely damaged. We advise you to open the boxes immediately to check the contents and then write a precise description of the damage BEFORE SIGNING. It is your responsibility to inspect the entire shipment before the driver leaves. Failure to do so, releases Nursery Works from all liability.

Damages that occur in transit are unfortunate and we do sincerely apologize. Our guidelines are in place to protect everyone involved and help to expedite the process of sending replacements as quickly as possible.

Pricing

Shipping via Fedex

Nursery Works rockers ship via FedEx for $150 to any location in the US. Stools/ottomans ship at a cost of $47. This pricing applies to the Storytime Rocker, Sleepytime Rocker, Perch and Cole Ottoman. All crib conversion kits ship via FedEx for $40.00. The Empire Rocker, Bungalow Rocker and Cole Glider ship via standard freight carriers and those rates apply accordingly.

Shipping via standard freight carriers

Shipping and delivery of larger furniture require special consideration. Due to the actual weight and size of large items, Nursery Works must ship them via standard delivery, using standard freight carriers.

Shipping is calculated by zone. Each of the three zones has a minimum price that must be met with business to business shipping/no accessorial pricing. Otherwise, shipping is calculated by a percentage of the cost of the product. Curbside delivery is included in our shipping rates.

Over the threshold delivery is available for an additional $155.00.

White glove installation service is available in Los Angeles and the New York metropolitan area. See pricing below.

An additional shipping fee of $100 is applied to all Duet Bunk Bed and the Vetro Crib purchases and shipment, in addition to below pricing, due to the oversized components and additional weight.

Zone 1

Arizona, California, Colorado, Idaho, Montana, Nevada, Oregon, Utah, Washington, Wyoming
10% ($150 minimum). Over the first threshold delivery is +$155.00.

*If Duet Bunk Bed or a Vetro Crib is in an order, there is an additional fee of $100.

Zone 2

Illinois, Iowa, Kansas, North Dakota, Minnesota, Missouri, Nebraska, New Mexico, Oklahoma, South Dakota, Texas
15% ($200 minimum). Over the first threshold delivery is +$155.00

*If Duet Bunk Bed or a Vetro Crib is in an order, there is an additional fee of $100.

Zone 3

Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Indiana, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, New Hampshire, New Jersey, New York*, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, Washington DC, Wisconsin.
18% ($270 minimum). Over the first threshold delivery is +$155.00.
*No minimum to the Manhattan metropolitan area for white glove delivery or pickup.

*If Duet Bunk Bed or a Vetro Crib is in an order, there is an additional fee of $100.

For shipments to Canada, Hawaii, and all international shipments pricing is based on product weight and size, destination, and ship method. Please e-mail vanessa@nurseryworks.net for details.

Tracking

Payment is required in full before your order can be released for shipping. Once payment is received and shipment confirmed, you will receive your invoice with a tracking number and the freight company used to ship your order. If you do not receive this information please e-mail Vanessa Miranda at vanessa@nurseryworks.net. We use various freight companies depending on the area. Please click on the appropriate link to track your shipment.

www.fedex.com
www.bestovernite.com
www.customco.com
www.bulletfreight.com

Transit takes 3-15 business days depending on the location, business or residential delivery. At certain times of the year, it can take longer.

Shipping Options

Pickup

Customers are welcome to pick up orders at the Nursery Works warehouse in Montebello, CA. There are no pickup fees. Pick up hours are Monday to Friday 9 am to 5 pm. To schedule a pickup, please contact Vanessa Miranda at vanessa@nurseryworks.net.

International And Canadian Shipments

Nursery Works will facilitate international shipments. Items can be picked up at Nursery Works warehouse by the customer's shipper, or Nursery Works can facilitate shipping and provide a quote. A commercial invoice will be provided and a recommended amount of insurance. Payment must be remitted in full before any order can be packed or shipped. If there is any damage upon receipt of the items, the purchaser is solely responsible for placing any claims. Replacement pieces for any and all damages will be purchased by customer. Nursery Works will not be responsible for shipping damage.

In placing your order, you are required to obtain a customs broker to act on your behalf to obtain customs clearance on your merchandise

Merchandise shipped outside the U.S. is not returnable.

White Glove

Nursery Works offers white glove services in Los Angeles and the New York metropolitan Area.

For white glove service in the New York metropolitan area, 18% of the wholesale cost will be charged for shipping. White glove fees listed below are in addition for installation services.

For more information or to schedule deliveries in Los Angeles or New York, please e-mail Vanessa Miranda at vanessa@nurseryworks.net, or call 323-728-8988, x 130.

Los Angeles white glove pricing schedule

Zone 1a
Irvine, Los Angeles County, Newport Beach, Valley

Delivery and installation
$200 first two items
$250 3+ items
*If Duet Bunk Bed or a Vetro Crib is in an order, there is an additional fee of $100.

Zone 1b
Calabasas, Magic Mountain, Malibu, Topanga

Delivery and installation
$250 first two items
$300 3+ items
*If Duet Bunk Bed or a Vetro Crib is in an order, there is an additional fee of $100.

New York area white glove pricing cchedule

Zone 3a
Staten Island, Manhattan, Brooklyn, Queens, Nassau, Orange, Putnam, Rockland, Westchester

Delivery and Installation
$200 first two items
$250 3+ items
*If Duet Bunk Bed or a Vetro Crib is in an order, there is an additional fee of $100.

Zone 3b
Hamptons, Suffolk

$400 first 3 items
$450 4+ items
*If Duet Bunk Bed or a Vetro Crib is in an order, there is an additional fee of $100.

Zone 3c (New Jersey)
Monmouth, Mercer, Middlesex, Somerset, Union, Bergen, Burlington, Essex, Hunterdon, Morris, Ocean, Warren, Hudson, Atlantic, Camden, Passaic, Sussex, Cumberland, Gloucester, Salem

$225 first two items
$275 3+ items
*If Duet Bunk Bed or a Vetro Crib is in an order, there is an additional fee of $100.