Return Policy

We are proud of our products and are ready to assist you and answer your questions. If you for any reason are not satisfied with your purchase, please follow the instructions below for returning or exchanging eligible items.

*Return Eligibility

Items must be sent back in new condition and in original packaging to qualify for a refund. Please do not modify the product in any way.

Some of our products are bench-made in small production batches and require careful assembly. These items are final sale and cannot be returned.

Items ineligible for return:

  • Contour Crib
  • Halo Crib
  • Highlight Crib
  • Vetro Crib

Items eligible for return/exchange:

  • Empire Rocker
  • Sleepytime Rocker
  • Tree Bookcase

NurseryWorks.net Return Policy

Returns are allowed up to 14 days of receipt for all eligible* items. Please contact our customer service team by sending an email to nurseryworksshop@mdbmail.com with the order reference number, a quick explanation of the reason why you wish to return the product, and any detail you consider important. We usually answer emails within two working days. Our customer service team will then contact you to organize a collection and explain all the necessary procedures.

Items must be sent back in the original, unmarked and undamaged packaging, otherwise a 25% restocking fee will be incurred. Items and packaging must not have been used, assembled or modified in any way. Customer is responsible for all shipping costs to and from delivery location for any returned products. We are not responsible for return packages that may be lost or damaged in transit. Please note that shipping charges are non-refundable.

If you observe damage to the box or product at the time of delivery, please make a quick note on the delivery ticket and contact us right away. The note can be as simple as "Product Damaged". Please also take a few photos and send them to nurseryworksshop@mdbmail.com within 24 hours of delivery. Our team will assess the damage and work with you to determine a solution that best meets your needs.

NurseryWorks.net Exchange Policy

Exchanges are allowed up to 14 days of receipt. To exchange a product for a product of less or equivalent value, please follow the NurseryWorks.net Return Policy above, then place a new order for the correct item. Please be sure to notify our Customer Service team that you would like to process an exchange. Your new order will ship out within 2 business days. When the returned products are received and have passed inspection, you will receive a full refund from the original order (less the cost of shipping) after the new order has been confirmed. An email confirmation will be sent when the refund has been issued.

Exchange items must be sent back in the original, unmarked and undamaged packaging, otherwise a 25% restocking fee will be incurred. Items and packaging must not have been used, assembled or modified in any way. Customer is responsible for all shipping costs to and from delivery location for any returned products. We are not responsible for return packages that may be lost or damaged in transit. Please note that shipping charges are non-refundable.